Tech Tips for Parents

Chestnut Hill Academy has partnered with Blackbaud Tuition Management to collect tuition payments via ACH, instead of using the Bright Horizons Family Information Center.  Please complete the enrollment process before June 1st 2025 by following the instructions below. 

Registration Process

• Families who have already been uploaded to Blackbaud Tuition Management will receive an email from no-reply-customerservicemessages@blackbaud.school. Please add this email to your contacts/safe senders to be sure you receive this important email no-reply-customerservicemessages@blackbaud.school. When you receive the email, use the unique link within the email to go to the enrollment page. 
• Families who joined later can go to https://enroll.blackbaud.school to sign up. Select Create a new account. (It's a blue button towards the bottom. Enter your school’s name in the search box to find your school. Select the green circle to choose your school.

Section 1 – Who will pay?

• Review the parent, guardian, or bill payer’s contact information.
• Please include BOTH parents or anyone who may call about the account. Our Parent Help Center is only able to speak about the account with the individuals who are listed.
• Please verify your mobile number and email address. We regularly communicate important information about your account via text message and email.

Section 2 – Who will attend?

• Review the names and grades of the children who will attend the school.  If you have additional children attending the school this year, add their names and grades to this section now.
• If you already have a child in this school with a Tuition Management account, simply add any additional children to your existing account by going back to https://enroll.blackbaud.school and entering your current account information under I Have A Tuition Management Account.

Section 3 – How and when to pay?

• Review the payment plans offered by your school and then choose one. 
• ACH payments are required at CHA. Please ensure your banking information is entered into the system correctly.
• ACH drafts on the 1^st of each month beginning August 1st.

Section 4 – Submit

• Review Tuition Management’s terms and conditions.  Select Submit Enrollment to complete your online enrollment.

Section 5 – Confirmation

• When you complete the enrollment process, you’ll receive a confirmation message. Your information is then sent to your school for review and activation.
• If you have any questions, please contact our Parent Help Center at (888) 868-8828.

Access your account online to:  

• Review account history, transaction details, and print monthly invoices.  
• Edit your contact information, password, and payment method.  
• Make a payment or set up recurring payments.  

Receive payment and follow up reminders:  

• For recurring payments, a reminder is emailed 7-10 days before the due date.  
• For missed payments or outstanding balances, you’ll receive an email and text message.  

Speak with a customer service representative.  

• Families can access their accounts to check balances and make payments.  
• Spanish speaking representatives are available.  
• Call toll free to make payments at (888) 868-8828.  

How do I see all the payments listed out for the entire school year?

• Once logged in to your account click on 'Billing Detail'. This will show you upcoming tuition payments broken down by each month 

• Within this view you can also see other fees being charged each month.  

• Lunch Fees are charged on the last day of the month and billed on the 1st for the previous month of lunches.  

• Extended Day monthly plan charges can be viewed in billing details 

• Extended Day hourly charges will also be viewed in billing detail. These charges will be updated throughout the month based off the time your child spends in extended day. You can view the specifics of these charges (dates of care and time of pick up) in the notes section.  

 

At CHA we use Brivo Access Control to secure access to the building. All parents who want to enter the building (including at drop off and car line) will be required to 'tap' in using the Mobile Pass app to open the door. The app will provide parents with access to the front door from 7:30- 5:30. Please do not hold the door open for the next person as they are also required to tap in.

You should have received an email from brivomobilepass@brivo.com containing the access code you need to activate the app. The email may go to your spam folder. The email will look like this:

Download the Brivo Mobile Pass app.. You can either click on the app store link in the email  or you can manually install the Brivo Mobile Pass here for Google devices, and here for iOS devices. After you have activated the app, we recoomend that you create an account.

Activate the app: After the app is fully downloaded on your phone you have two options on how to activate your account.

• Option 1: If you opened the email on your phone, click on the 'Add to Brivo Pass' icon in the email. 
• Option 2: You can manually activate your account. Open the app. On the home screen you will see an “Enter Invite Code” button in the left corner (pictured below). Type in the access code we sent you in the email.  

Brivo Account Set Up

We recommend that you make a Brivo account so that you have the ability to upgrade to a new phone without losing access to the building. Here is how you do that - Click on the 'hamburger' menu icon in the top right corner of the screen. Choose the option to 'Create an Account'. Please use the email associated with your access code and create your password. An email will shortly follow to verify your email address.

Phone & App Settings

The Brivo 'Magic Button' uses Bluetooth. In order for it to work you need to have Bluetooth, Location Services and Fluid Access turned on. The first two are turned on in your phone settings. Fluid Access is turned on in the app. Open Brivo, the hamburger menu, select My Settings, check magic Button and slide the Fluid Access toggle to on.

Troubleshooting Tips:

• You will need to activate the pass within 72 hours of receiving it. If you do not activate your pass within the required 72 hours, please reach out to support@chestnuthillacademy.com for a new code and put BRIVO in the subject line of the email.  
• If you get a new phone and did not set up a Brivo account, you will need to request a new code. 

 

Clever Single Sign On is our Single Sign on platform for the programs we use in school e.g. Brain Pop, IXL (Math, Language Arts, and Spanish), TCI (Social Studies), Renaissance Place (AR) and HMH Ed Learning . Your child can log in to Clever here to access these apps.  Students can log in with the badge their teacher gives them or using their Office 365 credentials which you can find on their Jupiter record. Log in to Jupiter here > Open the hamburger menu > Choose Settings > Scroll to the bottom of the screen where you will find Office 365 U/Name and P/Word.

Some apps (Renaissance Place and Ed Learning) still require students still have to log in the first time with their own credentials which your child’s teacher should have told you, but Clever remembers them for next time. Some sites we have a generic account for all students; you will have to enter the credentials the first time, and then Clever remembers them. If the site icon has a ‘i’ hover over the ‘i’ for login information.

A lot of mail servers don't deliver bulk emails sent from someone who is not on the recipient's safe senders list. Some send them to spam/junk, some don't even do that. Gmail and Yahoo are notorious for it, which is why we ask that parents add our domain to safe senders list, and why we use Jupiter or the website for the mass emails we send out. If one spouse or partner is receiving our emails but the other is not, please email support@chesnuthillacademy.com so we can check you are on our distribution lists. If you are on the lists, have added our email addresses (see below) to your contacts/safe senders list, and email still doesn't get through a suggestion would be to set up an automatic forwarder from the account that is working to the one that is not. You can see how to do this in Gmail here, Hotmail/Outlook here and Yahoo here. Every Friday we send out Campus Updates from this website which you will receive as an email. Email support@chestnuthillacademy if you are not receiving them.

Please add our domain (chestnuthillacademy.com) and these email addresses to your safe senders’ list:

• noreply@chestnuthillacademycom.myenotice.com
• support@chestnuthillacademy.com
• hsenaga@chestnuthillacademy.com
• smorlidge@chestnuthillacademy.com
• uniform@chestnuthillacademy.com
• chapter@chestnuthillacademy.com
• notify@jupitered.com
• noreply@jupitered.com
• help@ravennasolutions.com
• support@tads.com

To add an address or domain to Safe Senders in Outlook:

• Select Actions | Junk E-mail | Junk E-mail Options… from the menu in Outlook.
• Go to the Safe Senders tab.
• Click Add….
• Type the email address or domain name you want to whitelist.
  • To add a single address, type “heinz@example.com”, for example.
  • To add a complete domain, type “example.com”, for example.
  • To make sure sub-domains are not automatically whitelisted when you add a domain, including the ‘@’ sign: “@example.com”, for example. In this case, mail from “heinz@heinz.example.com” will not be whitelisted.
• Click OK.
• Click OK again.

To turn an email’s sender into a contact in your Gmail address book:

1. Open a message from the sender you want to save to your Gmail address book.
2. Click the down arrow (More) next to the Reply button in the top right corner of the email message.
3. Select Add ___ to Contacts list from the menu that comes up.

To add a new contact or domain in Gmail:

1. Open Contacts in Gmail.
   • Click Gmail, for example, near the top left corner and select Contacts from the menu that appears.
2. Start typing the contact’s name or email address in the search field.
3. Use auto-completion to select the desired contact.
   • If Gmail does not suggest the contact for which you are looking:
     1. Hit Enter.
     2. Click the desired entry in the search results.
4. Make all desired changes or additions to the contact’s sheet.
5. Click Save now

To add a new contact in Office 365 Mail: Click on the settings cog at the top right, choose options, accounts, block or allow, add email addresses to Safe Senders and Recipients

To add a new contact in Yahoo Mail: Click on the gear cog at the top right of the screen, choose Settings, choose filters, choose add and in the from field add the relevant address. 

For directions regarding other mail platforms, click here.

Bright Horizon’s Automated Recurring Payment Solution is available through the Family Information Center

The Family Information Center is a secure web destination for families to manage and view important information about your child, your center/school, and your family’s account. Register at familyinfocenter.brighthorizons.com.

The Online Payment Solution, allows Primary Payers to:

• Enroll in recurring ACH payments using a secure, paperless online web portal.
• Easily access billing statements and view account balances at your convenience.
• Manage your account information in one place. View center messages, manage contact information, and manage billing all in one secured system.
• By default, the parent who paid the application fee is set up as the Primary Payer. If you cannot see the ‘My Balance’ option, it is because you are not the Primary Payer. Please email cha@brighthorizons.com to request this change if required.

All Chestnut Hill Academy families are required to make their payment through ACH only. Parents may select recurring or non-recurring. If non-recurring is selected, the parent must push the payment through by the 1st.

Instructions to Set-up Bright Horizons Recurring Payments

1. Log into the Family Information Center by visiting familyinfocenter.brighthorizons.com and enter your username & password.
2. Click the Set-up Recurring Payments button in the My Balance section: *Please note if your Bright Horizons PIN (used at the check-in kiosk in the center) does not meet the minimum character requirements you will be prompted to update this information on the My Profile tab before being directed to Bright Horizons’ Online Payment System.
3. You will be redirected to Bright Horizons’ Online Payment System site, powered by JP Morgan Chase.
4. Select e-Check under the New Account header and click Continue.
5. You will be brought to the Payment Information screen. Enter your Bank Routing Number, Bank Account Number, Reenter Bank Account Number (for accuracy purposes), Bank Account Type, Bank Account Category, and Nickname. All fields with an asterisk are required fields. Click Continue once complete.
6. You will be brought to the Recurring Payment Verification screen. Review all information and locate the Enter PIN field. In this field, you will enter your Bright Horizons Check-In Kiosk PIN. This is the password or pin you use each day to check your child in and out of the center and can also be found on the My Profile tab of the Family Information Center. Letters in the PIN should be entered in CAPS as the PIN is case-sensitive. Please also review the Refund Policy and Terms & Conditions. Check the box to accept the Terms & Conditions and then click Confirm.
7. You will be brought to the Recurring Payment Confirmation screen. We recommend saving a copy of the Reference Number or printing a copy of the page for your records. Click Exit to be redirected back to the Family Information Center. Your Recurring Payment Set-up is now complete. You will receive an email and notification via the Family Information Center when a payment is scheduled to be withdrawn from your account. Thank you! If you need help or have any questions, please contact the Family Information Center Help Desk at 1-855-239-3850 or by accessing the Help tab in the Family Information Center.

Families currently enrolled in a Bright Horizons center will be able to maintain their Family Information Center account and pay tuition through ACH, but will need to follow a few additional steps. On the home page of the Family Information Center, please click the white drop-down box that says “Switch Center”, then choose the location you would like to set up another recurring payment with.

Family Information Center Help Desk | Bright Horizons Family Solutions | (P) 855-239-3850

Family Room

HMH Ed™ offers a Family Room feature that supports families by providing easily accessible and equitable, on-demand resources. Family Room assists parents and caregivers in finding their child's assignments, online learning sessions, and supporting resources. You can find out how to more about it here. To access the family room, you should log in to your child's Clever account and choose the HMH Ed (inc. Amira)  icon. If your child has previously signed in, their credentials are stored. If not, you will need to use their Office 365/Clever credentials which you can get from Jupiter. After you sign in to HMH Ed, access the family room from the dropdown under your avatar in the top right corner.

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AMIRA

Amira is an intelligent reading assistant from HMH Ed™ that listens, assesses & tutors to accelerate reading mastery. At CHA it is used by students in Kindergarten through 3rd Grades. Parents who want to support their student's use of Amira at home can take the short course they will find here. To access Amira, you should log in to your child's Clever account and choose the HMH Ed Learning icon. If your child has previously signed in, their credentials are stored. If not, you will need to use their Office 365/Clever credentials which you can get from Jupiter HM also shared these tips with us:

• Bookmarks & Icons - CHA students access Amira by going to Clever and choosing HMH Ed (inc. Amira). 

• ​WiFi  / Network Speed - For Amira at home usage, most standard internet plans will provide adequate bandwidth. However, internet speed may be variable depending on at home use with other devices. To access Technical Support, families may contact our partner HMH, Monday – Friday from 7:00 AM – 9:00 PM ET, at (800) 323-9239 or email at techsupport@hmhco.com.‍

• Headsets - For school use of Amira in classrooms we have recommendations for headset usage. For Amira use at home, we encourage families to find a quiet place for their child to read without a headset. 

• Device Specific Setup for iPad - ‍Home Screen: ‍Add the Amira website link to the iPad Home screen for quick access. From the website, tap the share icon, then tap Add to Home Screen. The icon appears only on the device where you add it.‍

• Autolock - Amira Practice has infrequent prompts for students to interact with the screen. As a result, the iPad may "go to sleep" if the auto-lock settings are not adjusted. To adjust the auto-lock timing: from Settings, go to Display & Brightness, find and tap Auto-Lock and choose 15 minutes.‍

• Microphone - When students first visit the Amira website, they will be prompted to allow microphone access. Sometimes students or families will dismiss this prompt or are unsure what to select. To enable the browser to Always Allow use of the microphone, watch this brief video or review this Enable Microphone: Safari article for tips.‍

• Pop-Up Blockers - Amira will open from Ed: Your Friend in Learning in a new window, so it will be easiest to disable the Safari pop-up blocker. To allow pop-ups: from Settings, go to Safari, find and toggle Block Pop-ups to OFF.‍

Flickr - CHA has its own Flickr Album, where we will upload photos we take of students as we go through the year. You do need to be signed in for the link to work. If you already have a Flickr account, email support@chestnuthillacademy.com stating the email address associated with your Flickr account and we will send you an invitation to view our album. If you do not already have an account you can get a free one here. The address for the Photostream is http://www.flickr.com/photos/34997242@N07/ (there is a link from the homepage of the school website). Click here to view directions for using the CHA Flickr Album

Jupiter is our Learning Management System,  which we use to:

• record attendance, grades, behavior incidents, and report cards.
• parents and students can send messages to staff
• faculty to send mass emails
• send out emergency alert messages in the event of school closures
• notify you if we mark your child absent.
• notify you of minor injuries and behavior incidents
• see who is authorized to pick up your child
• provide your contact info to teachers
• provide your child's Clever credentials to you

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LOGGING IN TO JUPITER 

We will email a link to each student and parent/contact at the beginning of the year which lets them log in instantly.   The first time students and parents log in, they are prompted to choose a password. You can log in to CHA's Jupiter here. ​

Students can also use the Jupiter icon on Clever, and parents will find it on the Quick Links dropdown on the school website.  If you do not know your credentials choose the Parent tab, enter your child’s name and click Help Me Log in. When asked, it is important that you use the email address we have on file for you. Students can do the same thing, but using the Student tab and their school email address.

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SENDING MESSAGES TO STAFF 

Click on the Messages tab in the menu to see messages to you from Faculty. Check the box at the end of the message to archive it. To send a message to a member of staff, click on the hamburger menu > Messages > New Message. Choose the staff member from the dropdown, compose the message and send.

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EMERGENCY ALERTS - To receive messages from Jupiter, you are required to add your cell number to your account and give us permission to text you.

After you have logged in to the Jupiter account, please click on the menu bars (1 on screenshot), click on Settings (2), check we have the correct cell number (3), and check the text message/email options (4) for notifications you want to receive e.g. Emergency Alerts, Messages and Absences via text/email/both. If you opt into Jupiter Text Messaging, the text number will display as 477-11 and you can reply STOP to opt-out of text messaging. 

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EMERGENCY CONTACTS, AUTHORIZED PICKUPS & LICENSE PLATE # - Parents can update these themselves, rather than asking the school to. 

Go to Settings and check/edit the information listed. Scroll to the bottom and click on 'Add Contact' if you want to add another emergency contact. Please indicate whether they are allowed to pick up your child from school. Do not select 'Allow Login and Email', but do add their license plate.

If you are changing your child’s routine and your child is not aware, please drop a note to their homeroom teacher so that they can pass the message along. The first time a new pick-up person collects your child they should present themselves and their driving license to the front desk for a records check. 

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REPORT CARDS - We send home Report Cards via Jupiter at the end of each trimester.

Please make sure that you have added notify@jupitered.com and noreply@jupitered.com to your contacts or safe senders list in order that the notification emails make it to your inbox. Here is how you can do that:

• If you are using Outlook desktop, click on the junk icon (top left side of screen), choose junk email options, click on safe senders and add the two addresses.
• If you are using Office 365 Mail, click on the settings cog at the top right, choose options, accounts, block or allow, add email addresses to Safe Senders and Recipients
• If you are using Yahoo Mail, click on the gear cog at the top right of the screen, choose Settings, choose filters, choose add and in the from field add the Jupiter address.
• If you are using Gmail, Click on the big “Gmail” top left and select “Contacts”, Click on the “New Contact” button on the left, Fill in the contact card with the name and the email address. 

To view the Report Card, click on ‘Report Card’ in the left sidebar (1 on screenshot). If you have more than one student at CHA you can switch between students using the dropdown at the top of the screen (2). If you want to look at a report card from a previous year, change the year at the top of the screen (3). To download the report card right click on the report card and choose Print, then choose Change Destination / Save as PDF in Chrome, or Select Printer / Microsoft Print to PDF in Edge.

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Online Access to the Gradebook

At CHA, we want to put children in charge of their learning and give them the tools they need to hold themselves accountable for their own success. To this end we give students the ability to log in and check their assignments and grades in Jupiter. As we value the role of parents in helping reinforce new learning, and to support younger students who are working towards independence, we give parents access too.

Students and parents may log in anytime to check grades on all assignments, homework, report cards, attendance, individual comments, and messages. Each parent and student has their own separate password. It is very important that you use your own password otherwise students will receive their parent's messages and parents will receive their child's messages. When students log in, look in the upper left corner of their screen: If it says "Parent of", they are using the wrong password! 

Parents who have more than one child in can view all their children from the same login. Please use the same email address and choose the same password for each child. Once logged in, you can use the menu at the top left to switch children. Reset Passwords - On the login screen, you can click "Forgot Password", then it will email you a link to choose a new password. Parents and students can also ask their child's homeroom teachers to reset their password. 

Students and parents can edit their settings to receive email/text notifications for missing assignments. The Settings option can be found at the bottom of the left sidebar. Check the email address/cell number is correct (1 on screenshot). Select the items you wish to receive notifications for (2), select when you want to be notified (3).

You may see some 'special marks' on the grade books. Here is the key to understanding what they mean: ex=excused, *=submitted, not graded yet, inc.=incomplete, /=missing, abs=absent. We have a quick start guide for students to viewing grades here

Homework & Calendar Students and parents see a To-Do screen listing all current homework and upcoming tests for all their classes, and even reminders of missing assignments. Plus the Calendar screen lets them look at all past and upcoming homework.

OFFICE 365/CLEVER/RENAISSANCE PLACE/HMH ED CREDENTIALS - Parents can look up their child's credentials for these programs in Jupiter. Log in > Open the hamburger menu > Choose Settings > Scroll to the bottom of the screen where you will find Office 365 U/Name and P/Word.

At CHA, all students are issued with a Microsoft 365 account upon joining CHA, which they learn the different features of as they progress through their CHA careers - e.g. PowerPoint in 1st Grade, email in 3rd Grade. You can see the progression here.

Students wishing to access their school Microsoft 365 account at home can do so in a browser (e.g., Chrome or Edge) by logging in to Microsoft 365 here using their CHA credentials, which you can look up on their Jupiter record. Directions for how to do that are here.

This is also how parents can access their student's Outlook email account to participate in the RallyUp Walk-a-Thon platform. Once you have logged into your student's Microsoft 365 account, choose the Outlook icon on the left sidebar to view emails.

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Students can also download Microsoft 365 desktop apps to devices at home or to sign in to desktop apps you already have installed, but please keep them from doing that on your work device. We use Microsoft Endpoint/Intune to manage some aspects of the student's devices to make for a safer experience at school. If your student's account gets connected to your work device, Intune thinks the device is a CHA BYOD device and will try to manage your work device.

We have a lot of devices to manage at school, and you don't want us to be able to manage yours! Disconnecting your child's account from the device is a simple fix by following the steps below. If you need any help, please email support@chestnuthillacademy.com ​

• Open the Settings app. 

• Go to Accounts > Access work or school. 

• Select the connected account that you want to remove > Disconnect 

• To confirm device removal, select Yes.   

If it is an emergency and can't be avoided, have your student use a browser (Chrome/Edge) rather than a desktop app to access Office 365, and make sure it is not the browser you use for work.

If you do decide to let your child download the desktop apps at home, don’t let them check the box that appears during set up and says ‘Allow my organization to Manage my Devices’. We have set up notifications so that you should be alerted if Intune tries to enroll your device on our tenant.

If you have any questions, please email support@chestnuthillacademy.com 

Your CHA student uses a software program called Renaissance Place to take Accelerated Reader tests while they are at school. This program has a special feature called Home Connect, that allows you to view information about your CHA student’s progress. It also allows you to sign up to receive email notifications after he or she completes an activity or assessment at school. You can log in to Home Connect from any computer with an Internet connection and compatible browser. You will need to log in with your student’s account, which has the same credentials as their Office 365 account. There is also a link on Clever, and on mrsmorlidge.com. Please email your child's homeroom teacher if your child doesn't know their credentials. 

In the top right corner of the Home Connect screen, you will see an option to get emails. Follow the prompts to sign up and you will receive a notification when your CHA student takes an AR test. Students cannot take AR tests at home.

Want to know how many AR Points a book is worth? Here are a couple of options:

• POINTS SCAN – Lets you scan a book's barcode with your smart phone and instantly link AR information. Click here to download Points Scan for Apple Phone.   
• ARBOOKFIND - manually type in book title or author to search AR information here.   

Want to know if a particular book is available in the CHA Library? Visit the catalog here. Q's? Email our librarian, Charis Whalen at cwhalen@chestnuthillacademy.com.

Going to be late? Got to pick up early? Going home with someone else? Off sick today? Use the SchoolPass app to tell us - no need to phone or email anymore!

• Parents should download the app from the Apple store here or the Google store here.
• To set up your account, click on Forgot Password and use the email address we have on file for you.
• Check you see your child(ren) on the Today screen. Email support@chestnuthillacademy.com if you do not.
• Upload a headshot photo so we can identify you. Go to the SchoolPass App > Profile > Click on + to choose a photo.
• Enable Notifications Go to the SchoolPass App > Profile > Notifications

Arrival & Dismissal Changes

Parents must report absences, late arrivals, early pickups, activity attendance (extracurricular/extended day) and carpool changes, via the SchoolPass App. Looking at the 'Calendar' on the app, anything that is colored is a change you have made. Anything black and white is the default the school has entered.

• If you have an annual or monthly Extended Day plan, your dismissal default has been set to be Extended Day. 
• If you do not have an annual or monthly Extended Day plan, your dismissal default has been set to Carline. 
• If you want your dismissal default changed for the school year, email support@chestnuthillacademy.com. 
• If your child needs to go to Extended Day/Extracurricular instead of going home, make a 'Change' to their end-of-day activity on the app BEFORE 2:30 PM.
• To send your child home with a different family, use the 'Change Carpool’ option explained in the video tutorial at the bottom of this email BEFORE 2:30 PM.

How to Make a Change

Go to the SchoolPass App > Press the + sign > Choose the Change you want to make (absence, late arrival, early pick up, activity change) > Choose the Date(s).  To remove a 'Change', click on the colored entry > click on Delete.

Every Sunday evening - check what the calendar says for your child's upcoming week and make any changes needed so we know where your child will go at 3:30. More than one child? Click on the dropdown next to your child's name to choose the other child(ren) the change affects.

Carline & Drivers

• Every child has a Parent 1 who can add other drivers in the app. Children in split households have two Parent 1's. 
• To add another family driver - Go to the SchoolPass App > Drivers > Add Driver
• To remove a family driver - Go to the SchoolPass App > Drivers > Select Driver > Scroll down and click Delete
• To send your child home with a different family, use the Change Carpool option explained in the video tutorial below

Notes

• During Ski Season, it is not possible to use the app to notify us that you need a sibling to be at upper car line instead of lower or vice versa.
• If you add a driver to your car pool (e.g. Grandma/Aunty/Neighbor/Friend is picking up your child for you) and they are not already an authorized pick up on Jupiter, you need to email your child's teacher to authorize and the teacher will need to see the driver's id before they release your child. 

Account not working? Email support@chestnuthillacademy.com

App not loading? Delete and reinstall. 

App not working? Send a message to support@schoolpass.com with the following information: Phone make (I.e. iPhone 11 Pro) • Phone Operating System version (I.e. 13.6.1) • SchoolPass Parent App version (I.e. 1.0.4.3305) • Name of school • Email address you are attempting to log in with • If there are any error messages, please attach a screenshot.

SchoolPass Parent Tutorials

• Adding & Removing Drivers in the App 
• Making Carpool Changes in the App  
• Making Activity Changes in the App  
• Making Early Pickup Changes in the App  
• Making Late Arrival Changes in the App  
• Making Absence Changes in the App  

TADS is the system we use to collect registration information every year from new and returning families. Please add support@tads.com to your contacts list so that you receive communication from TADS. This is also the email address you can use if you have any questions about TADS.

Please click on the link in the email you were sent by TADS that says, ‘Click here to enroll/re-enroll on the TADS website’. If this is your first time using the TADS site, you will need to sign up for a new account. Returning users can click here.

1. Complete Enrollment Registration Information

If you follow the link in the email you were sent, you will be taken straight to the Enrollment tab at the top of the screen. This is where you will:

• Verify Grade and Confirm Attendance
• Confirm Name, Gender and Birth Date
• Confirm Household Information if it has been imported from Ravenna.
• Add/Confirm Emergency Contacts
• Add/Confirm Health Information
• Answer Health Supplemental Questions
• Indicate Shuttle Bus Rider, Extended Day and various releases for publicity, directory, technology etc.
• Fill in ethnicity data
• Click on ‘Submit’.

2. Submit Required Documents

The next step is to submit the Immunization Form, Family Photo and any relevant ‘Administration of Medicine’ forms. To do that, please click on the ‘Required Documents’ tab.

• Click on the ‘Download Form’ option if you need to download the form to fill in.
• Click on the ‘Upload Form’ option once you have completed the for and are ready to submit.
• To upload your family photo, please click on the ‘Required Documents’ tab at the top of the screen and take the option to ‘Upload a Document’.

3. About TADS

TADS is owned and operated by School Community Brands who also own and operate our Admission System, Ravenna. If you click on the ‘Home’ tab at the top of the page you will see there are multiple modules within TADS. At CHA we are only using two – Enrollment and Required Documents. Please ignore the rest. If you click on the ‘Enrollment’ tab at the top of the page after completing the process, you will see an enrollment registration entry for each of the students you have attending CHA. To view the Enrollment Registration form once complete, return to the Enrollment tab and click on the Adobe PDF icon to the right of the registration entry.

4. Need Help?

If you have questions about the information CHA is collecting, please email cha@brighthorizons.com. If you are having issues with the TADS website, please email support@tads.com

Microsoft Teams

We use Teams for informal, ad hoc communication, virtual meetings, sharing photos, and communication from grade level reps. We would like all parents who are willing and able to join our Teams org. This can be a bit of a process depending on which device/browser/operating system you use. We have prepared a Parent’s User Guide and a Student’s Getting Started Guide.

The Azure AD Invite - Azure AD is the platform Microsoft uses to issue guest credentials for the free web version of Teams.  The invite will come from invites@microsoft.com and it is worth checking your spam folder if you don't see it in your inbox. Please click on 'Accept Invitation'.  You will need to accept Microsoft's terms and conditions, and should be taken to the CHA Parents Team.  If you need help, please email support@chestnuthillacademy.com.

Joining a Team as a Parent - The first step is to accept the Azure AD invite you receive from us (see above). The second step is to log in to the CHA Parents Team where you should also see a channel(s) for your child(rens) grade(s). The first time you log in to Teams, it is best that you do it using a laptop or tablet with Edge or Chrome, not Safari, in a private browser (In Edge - CTRL+SHIFT+P, in Chrome - CTRL+SHIFT+N) to avoid conflict with any other Teams orgs. If you already use Teams at work, you can access both Teams orgs using the same sign in, but you will need to let us know the email address of your work Teams account. You can switch between the two orgs using the dropdown arrow in the top right corner of the desktop app, or the menu bars in the top left corner of the iOS app. Once you have successfully logged in to Teams on the web app, you will be able to download and use the desktop and mobile apps. If you did not receive the Azure AD invite or need help logging in to Teams, please email support@chestnuthillacademy.com.

 

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